Legal Notice

Copper Craft

Registered office

Please enter your registered office

Contact details

contact@copper-craft.co.uk

Terms and Conditions

Effective Date: 03/05/2025

Welcome to Copper Craft! These Terms and Conditions outline the rules and regulations for using our services and purchasing our products. By accessing or using our services, you agree to these Terms and Conditions. Please read them carefully.

---

1. General Information
- **Business Name**: Copper Craft  
- **Location**: Surrey, UK  
- **Products**: Handcrafted home décor items made from reclaimed materials, including table lamps, candle holders, shelving, and more.  
- **Customization**: Many items are customizable with options for colors and engravings.  

---

 2. Orders and Payment
- Made-to-Order Products: All items are handcrafted and made to order.  
- Payment: Payment is required at the time of purchase. Accepted payment methods will be outlined during checkout.  
- Pricing: Prices are listed in GBP (£) and include applicable taxes. Shipping fees will be calculated at checkout.  

---

 3. Shipping and Delivery
- Shipping Area: We deliver anywhere within the UK.  
- Processing Time: As all products are made to order, please allow up to 3 days for production before shipping.  
- Delivery Time: Estimated delivery times will be provided at checkout.  
- Delays: Copper Craft is not responsible for delays caused by shipping carriers or unforeseen circumstances.  

---

4. Returns and Refunds
- Custom Products: Due to the personalized nature of custom orders, these items are non-refundable unless defective or damaged upon arrival.  
- Standard Products: If you are unsatisfied with your purchase, you may return it within 14 days of receipt for a refund or exchange. Items must be in their original condition.  
- Return Shipping: The customer is responsible for return shipping costs unless the item is defective or incorrect.  
- How to Request a Return: Contact us at [Insert Email Address] with your order details.  

---

5. Customisation Policy
- Custom Orders: Customisations, including engraving and colour options, must be specified at the time of purchase.  
- Approval Process: We may send you a design proof for approval before production begins.  

---

6. Product Care
Our products are made from reclaimed materials like copper, brass, and wood. To maintain their quality:
- Avoid exposure to moisture, extreme heat, or harsh chemicals.  
- Clean with a soft, dry cloth.  

Copper Craft is not responsible for damage caused by improper care.  

---

7. Intellectual Property
All designs, images, and content on Copper Craft products and materials are the property of Copper Craft. You may not reproduce, distribute, or use them without our permission.  

---

8. Liability
Copper Craft is not liable for any indirect, incidental, or consequential damages arising from the use of our products. All products are intended for decorative purposes and should be used as directed.  

---

9. Contact Information
For questions, concerns, or support, please contact us at:  
contact@copper-craft.co.uk 
Based in Surrey, UK  

---

10. Changes to Terms and Conditions
Copper Craft reserves the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting. Please review this page regularly to stay informed.